Major Donor Experience and Events Manager

Virginia Beach, VA

The Christian Broadcasting Network (CBN) is seeking a results-oriented professional to develop and manage a strategic Donor Experience program to create and track donor touchpoints, garner feedback and respond to foster positive individual donor experiences.  This additional fundraising channel of interactions will actively listen to what matters to donors, convey gift impact and show them the value of partnering with CBN.  This position will also oversee a small Events team and plan, coordinate, and manage partner events and ministry weekends.

CBN has a longstanding community of invested partners and donors who power CBN’s capacity to advance The Gospel message. Our mission as a multifaceted nonprofit organization is to create Christian content and programs that ignite a salvation engine to carry hope to millions around the world.  If you are successful at implementing and maintaining a donor-centered program of recognition with a connection to our mission, serving at CBN may be your next opportunity.

A proven track record of success will include the following:

  • Demonstrated success in donor experience management through developing and tracking touchpoints of communications, appeals and interactions, responding at the individual donor level to optimize opportunities to influence donor behavior
  • Strategic experience in developing and producing events tailored for increased donor engagement
  • Knowledge of donor-based non-profit principles and strategies
  • Proven negotiation skills with hotels, entertainers, and various event vendors
  • Proven ability to manage membership-based programs to maximize lifecycle opportunities through acquisition, nurture, retain, and upgrade strategies.
  • Experience with marketing luxury services and products to a premium audience
  • Able to design relationship-support systems through channel marketing strategies to increase the capacity of the field team to connect and grow relationships with partners
  • Effective management skills with ability to lead, motivate and train staff
  • Excellent oral, written and presentation skills
  • Strong ability to plan and oversee large, multi-faceted events
  • Strong ability to develop professional relationships with outside public as well as establish rapport with all levels of staff and major donor partners
  • Proven ability to take direction and input and to develop effective and engaging branded events that will achieve the organization’s goals
  • Ability to set clear priorities, design and complete complex projects, and manage time and deadlines well
  • Strong computer skills in MS Office, event management technologies, and customer relationship management software
  • Demonstrated ability to prepare accurate budgets and effectively manage expenses 
  • Ability to present and pitch ideas effectively to leadership
  • Ability to influence and coordinate the efforts of other team members in support of events
  • Ability to demonstrate the highest standards of professionalism and performance as evidence by collaborative teamwork, initiative, critical thinking, good judgment, consistency of output and timeliness of follow-through